Shipping policy
At TGX VOGUE, we believe your shopping experience extends far beyond the checkout page. This Shipping Policy covers everything you need to know about how we process, pack, ship, and deliver your orders — domestically and internationally. Please read it in full before placing your order.
1. Order Processing & Cutoff Times
All orders placed on the TGX VOGUE Shopify store are processed on business days (Monday–Friday), excluding public holidays. Please allow 1–3 business days for processing after successful payment confirmation.
Order Status |
Processing Time |
Notes |
Standard Orders |
1–3 Business Days |
Mon–Fri only |
Sale / Peak Season |
3–5 Business Days |
Delays communicated via email |
Pre-Order Items |
Per product listing |
Estimated dates shown at checkout |
▸ Orders placed after 12:00 PM (noon) local time will be processed the next business day.
▸ You will receive an Order Confirmation email or SMS within minutes of placing your order.
▸ A Dispatch Notification with a tracking link is sent once your order leaves our facility.
▸ During flash sales or promotional events, processing times may increase. We will notify you proactively.
⚠ If you do not receive a confirmation email within 24 hours, please check your spam/junk folder or contact us at tgxvogue@gmail.com |
2. Packaging & Handling
TGX VOGUE takes pride in delivering your items securely and in pristine condition. Every order is carefully inspected and packed before dispatch.
▸ All garments and accessories are individually folded and wrapped in a safe packet.
▸ Orders are shipped in branded, reinforced boxes or poly mailers depending on item size and fragility.
▸ Fragile or high-value items are double-boxed with protective padding.
▸ We include care instructions with every order.
▸ Eco-conscious packaging is used wherever possible — we are committed to reducing our environmental footprint.
3. Shipping Methods & Rates
3.1 Domestic Shipping
Method |
Carrier |
Cost |
Est. Delivery |
Standard Shipping |
Registered Post / Courier |
Calculated at checkout |
5–8 Business Days |
Express Shipping |
Priority Courier |
Calculated at checkout |
2–4 Business Days |
Overnight / Next-Day |
Premium Courier |
Calculated at checkout |
1 Business Day* |
Free Standard Shipping |
Registered Post |
Calculated at checkout |
5–8 Business Days |
* Overnight/Next-Day orders must be placed before 12:00 PM on a business day. Not available for all pin codes.
3.2 International Shipping
Shipping Zone |
Method |
Est. Delivery |
South Asia (SAARC) |
Standard / Express |
7–14 / 4–7 Business Days |
Middle East & GCC |
Standard / Express |
10–18 / 6–10 Business Days |
Europe |
Standard / Express |
12–20 / 7–12 Business Days |
USA & Canada |
Standard / Express |
12–20 / 7–12 Business Days |
Rest of World |
Standard |
15–25 Business Days |
International shipping costs are calculated at checkout based on destination, package weight, and chosen method.
4. Estimated Delivery Timeframes
Estimated delivery times begin from the date of dispatch (not the date of order placement) and are subject to:
▸ Carrier operational capacity and routing
▸ Destination-country customs clearance (international orders)
▸ Public holidays in origin and destination countries
▸ Weather conditions and natural disruptions
⛔ Delivery timeframes are estimates, not guarantees. TGX VOGUE is not liable for delays caused by third-party carriers, customs authorities, or events beyond our control. |
5. Order Tracking
Once your order has been dispatched, you will receive a Shipping Confirmation email or SMS containing:
▸ Your unique tracking number
▸ The name of the assigned courier/carrier
▸ A direct link to the carrier tracking portal
▸ Estimated delivery window
You can also track your order via:
▸ Our website: Visit the Order Tracking page on tgxvogue.com
▸ Email/WhatsApp: Contact tgxvogue@gmail.com with your order number
ℹ Please allow up to 24 hours after receiving your dispatch email for tracking information to become active on the carrier's portal. |
6. Return & Refund Overview
This Shipping Policy works in conjunction with our full Returns & Refund Policy, available on our website. Below is a brief summary relevant to shipping:
Scenario |
Resolution |
Wrong item received |
Contact us within 48 hrs. Free return shipping + replacement or full refund. |
Item arrived damaged |
Email photos within 48 hrs. Replacement or refund at our discretion. |
Order not received (confirmed lost) |
Reported within 30 days. Investigation + re-ship or refund. |
Customer changed mind |
Eligible within 10 days of delivery. Customer pays return shipping. |
Sale / Final-Sale items |
Non-returnable unless faulty or incorrectly described. |
📌 For full return conditions, timelines, and how to initiate a return, please refer to our Return & Refund Policy page on tgxvogue.com.
7. Order Cancellation & Modification
We understand that sometimes plans change. Here's what you can and cannot do once an order is placed:
7.1 Cancellations
▸ Orders may be cancelled within 2 hours of placement by contacting us, provided the order has not yet been dispatched.
▸ Once an order has been dispatched, it cannot be cancelled. You may initiate a return upon delivery.
▸ Custom/personalised orders cannot be cancelled once production has begun.
7.2 Address & Order Modifications
▸ Address corrections or item changes must be requested before the order is dispatched. Contact us immediately.
▸ We cannot guarantee modifications can be made once an order is in the packing queue.
▸ TGX VOGUE is not liable for orders delivered to an incorrect address provided by the customer.
7.3 Out-of-Stock Items
▸ In the rare event that a confirmed item becomes unavailable after your order is placed, we will notify you by email within 24 hours.
8. Lost, Stolen & Damaged Orders
11.1 Package Shows Delivered but Not Received
If your tracking status shows 'Delivered' but you have not received your package:
▸ Check with neighbours, building management, or security for safe-drop deliveries.
▸ Check all access points, mailbox, and any delivery notes left by the carrier.
▸ Contact the carrier directly using your tracking number — they can open a delivery investigation.
▸ If unresolved within 2 business days, contact us within 7 days of the marked delivery date.
11.2 Damaged on Arrival
▸ Take clear photographs of the outer packaging and all damaged items before opening fully.
▸ Contact us at tgxvogue@gmail.com within 48 hours of delivery, attaching your photos and order number.
▸ Do not discard the packaging until the claim is resolved.
▸ We will review the claim and offer a replacement at our discretion.
⚠ Claims submitted after 30 days from the dispatch date may not be eligible for resolution. Please check your tracking regularly. |
12. Liability & Disclaimer
▸ TGX VOGUE's liability is limited to the value of the goods ordered. We are not liable for indirect, consequential, or incidental damages arising from shipping delays or non-delivery.
▸ TGX VOGUE transfers the risk of loss and title for ordered products to the customer upon dispatch (handover to the carrier).
▸ TGX VOGUE is not responsible for packages lost or damaged due to an incorrect or incomplete shipping address provided by the customer.
▸ We are not responsible for theft occurring after a package has been marked delivered by the carrier (porch piracy). We recommend using a secure delivery address.
▸ Delivery time estimates are not contractual commitments. TGX VOGUE will not issue refunds of shipping fees due to carrier delays unless the carrier confirms a breach of service guarantee.
13. Force Majeure
TGX VOGUE shall not be held liable for delays or failures in shipping caused by circumstances beyond its reasonable control, including but not limited to:
▸ Natural disasters, floods, fires, earthquakes, or severe weather
▸ Pandemics, epidemics, or public health emergencies
▸ Acts of war, civil unrest, terrorism, or government action
▸ Carrier strikes, labour disputes, or port congestion
▸ Governmental embargoes, sanctions, or border closures
▸ Disruptions to digital infrastructure or communication systems
In such events, we will communicate proactively and work to resolve affected orders as soon as conditions allow.
Policy Revision & Acceptance
